Here at bibiz, we want all our buyers to be fully satisfied with their process. If for any reason, you are not happy with your purchase, you can fill out a return request with us. But before you do, check out the table below for the types of return reasons you can file with bibiz.

- Wrong products received

- Partial products received/freebies missed

- Damage products received

- Faulty or defective product received

- Used or opened seal product received

You can request Return/Replace an item from your order with the steps shown below:

Step 1: Select "Purchases" at your profile

Step 2:  Search the order number which you want to dispute

Step 3:  Select action "Return/Replace"

Step 4: Leave your dispute message and select dispute reasons.

Step 5: Submit

Cancel Order

Before you decide to cancel an order, please be reminded that cancellations are irreversible once submitted. However, rest assured that you can just as easily reorder after cancelling.

It’s important to take note of the order status before submitting a cancellation request. If your item says ‘Shipped’, you may still be able to cancel if it hasn’t been handed over to the logistics partner yet. Otherwise, you’ll be notified that by seller the cancellation is no longer possible.

NOTE: Shipping fee isn’t refunded if you only cancel some of the items in your order.

How To Cancel An Item From Your Order

You can cancel an item from your order with the steps shown below:

Step 1: "Select "Purchses" at your profile

Step 2:  Search the order number which you want to dispute

Step 3:  Select action "Cancel Order"

Step 4: Select your cancel reason and leave a message.

Step 5: Submit

After submit the dispute, wait for seller respond. If the seller not respond after 2 business day, you can chat with bibiz customer service at "Help" icon below the page.

bibiz customer service will respond to you very soon.