INTRODUCTION
1.1 Welcome to the bibiz.my platform run by BIBIZ ONLINE
MARKETPLACES and its affiliates and affiliates (individually and collectively,
"bibiz ", "we", "us" or "our"). bibiz
takes its responsibilities under applicable privacy laws and regulations
("Privacy Laws") seriously and is committed to respecting the privacy
rights and concerns of all Users of our bibiz website and mobile application
(the "Platform") (we refer to the Platform and the services we
provide as described on our Platform collectively as the "Services").
Users refers to a user who registers for an account with us for use of the
Services, including both buyers and sellers (individually and collectively,
“Users”, “you” or “your” We recognize the importance of the personal data you
have entrusted to us and believe that it is our responsibility to properly
manage, protect and process your personal data. This Privacy Policy (“Privacy
Policy” or “Policy”) is designed to assist you in understanding how we collect,
use, disclose and/or process the personal data you have provided to us and/or
we possess about you, whether now or in the future, as well as to assist you in
making an informed decision before providing us with any of your personal data.
Please read this Privacy Policy carefully. If you have any questions regarding
this information or our privacy practices, please see the section entitled
"Questions, Concerns or Complaints? Contact us" at the end of this
Privacy Policy.
1.2 "Personal Data" or "personal data" means
data, whether true or not, about an individual who can be identified from that
data, or from that data and other information to which an organisation has or
is likely to have access. Common examples of personal data could include name,
identification number and contact information.
1.3 By using the Services, registering for an account with us,
visiting our Platfrom, or accessing the Services, you acknowledge and agree
that you accept the practices, requirements, and/or policies outlined in this
Privacy Policy, and you hereby consent to us collecting, using, disclosing
and/or processing your personal data as described herein. IF YOU DO NOT CONSENT
TO THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS PRIVACY POLICY,
PLEASE DO NOT USE OUR SERVICES OR ACCESS OUR PLATFORM. If we change our Privacy
Policy, we will notify you including by posting those changes or the amended
Privacy Policy on our Platform. We reserve the right to amend this Privacy
Policy at any time. To the fullest extent permissible under applicable law,
your continued use of the Services or Platform, including placing of any orders,
shall constitute your acknowledgement and acceptance of the changes made to
this Privacy Policy.
1.4 This Policy applies in conjunction with other notices,
contractual clauses, consent clauses that apply in relation to the collection,
storage, use, disclosure and/or processing of your personal data by us and is
not intended to override those notices or clauses unless we state expressly
otherwise.
1.5 This Policy applies to both buyers and sellers who use the Services except where expressly stated otherwise.
2. WHEN WILL
BIBIZ COLLECT PERSONAL DATA?
2.1 We will/may collect personal data about you:
(a) When you register and/or use our Services or Platform, or
open an account with us;
(b) when you submit any form, including, but not limited to,
application forms or other forms relating to any of our products and services,
whether online or by way of a physical form;
(c) when you enter into any agreement or provide other
documentation or information in respect of your interactions with us, or when
you use our products and services;(d) when you interact with us, such as via
telephone calls (which may be recorded), letters, fax, face-to-face meetings,
social media platforms and emails, including when you interact with our
customer service agents;
(e) When you use our electronic services or interact with us via
our application or use services on our website. This includes, without
limitation, through cookies which we may deploy when you interact with our
application or website;
(f) When you grant permissions on your device to share
information with our application or Platform;
(g) When you link your bibiz account with your social media or
other external account or use other social media features, in accordance with
the provider’s policies.
(h) When you carry out transactions through our Services;
(i) When you provide us with feedback or complaints;
(j) When you register for a contest; or
(k) When you submit your personal data to us for any reason.
The above does not purport to be exhaustive and sets out some common instances of when personal data about you may be collected.
3. WHAT PERSONAL DATA WILL BIBIZ COLLECT?
3.1 The personal data that bibiz may collect includes but is not
limited to:
• Name;
• email address;
• Date of birth;
• Billing and/or delivery address
• Bank account and payment information;
• Telephone number;
• Gender;
· Information sent by or associated with the device(s) used
to access our Services or Platform;
· Information about your network and the people and
accounts you interact with;
· Photographs or audio or video recordings that you share
with us;
· Government issued identification or other information
required for our due diligence, know your customer, identity verification, or
fraud prevention purposes;
· marketing and communications data, such as your
preferences in receiving marketing from us and third parties, your
communication preferences and history of communications with us, our service
providers, and other third parties;
· usage and transaction data, including details about your
searches, orders, the advertising and content you interact with on the Platform
and other products and services related to you;
· location data;• any other information about the User
when the User signs up to use our Services or Platform, and when the User uses
the Services or Platform, as well as information related to how the User uses
our Services or Platform; and
• Aggregate data on content the User engages with.
3.2 You agree not to submit any information to us which is
inaccurate or misleading, and you agree to inform us of any inaccuracies or
changes to such information. We reserve the right at our sole discretion to
require further documentation to verify the information provided by you.
3.3 If you sign up to be a user of our Platform using your
social media account (“Social Media Account”), link your bibiz account to your
Social Media Account or use any bibiz social media features, we may access
information about you which you have voluntarily provided to your Social Media
Account provider in accordance with such provider's policies, and we will
manage and use any such personal data in accordance with this Policy at all
times.
3.4 If you do not want us to collect the aforementioned information/personal data, you may opt out at any time by notifying our Data Protection Officer in writing about it. Further information on opting out can be found in the section below entitled "How can you opt-out, remove, request access to or modify information you have provided to us?”. Note, however, that opting out of us collecting your personal data or withdrawing your consent for us to collect, use or process your personal data may affect your use of the Services. For example, opting out of the collection of location information will cause its location-based features to be disabled.
4. COLLECTION OF OTHER DATA
4.1 As with most websites and mobile applications, your device
sends information which may include data about you that gets logged by a web
server when you browse our Platform. This typically includes without limitation
your device’s Internet Protocol (IP) address, computer/mobile device operating
system and browser type, type of mobile device, the characteristics of the
mobile device, the unique device identifier (UDID) or mobile equipment identifier
(MEID) for your mobile device, the address of a referring web site (if any),
the pages you visit on our website and mobile applications and the times of
visit, and sometimes a "cookie" (which can be disabled using your
browser preferences) to help the site remember your last visit. If you are
logged in, this information is associated with your personal account. The
information is also included in anonymous statistics to allow us to understand
how visitors use our site.
4.2 Our mobile applications may collect precise information
about the location of your mobile device using technologies such as GPS, Wi-Fi,
etc. We collect, use, disclose and/or process this information for one or more
Purposes including, without limitation, location-based services that you
request or to deliver relevant content to you based on your location or to
allow you to share your location to other Users as part of the services under
our mobile applications. For most mobile devices, you are able to withdraw your
permission for us to acquire this information on your location through your
device settings. If you have questions about how to disable your mobile
device's location services, please contact your mobile device service provider
or the device manufacturer.
4.3 As when you view pages on our website or mobile application, when you watch content and advertising and access other software on our Platform or through the Services, most of the same information is sent to us (including, without limitation, IP Address, operating system, etc.); but, instead of page views, your device sends us information on the content, advertisement viewed and/or software installed by the Services and the Platform and time.
5. COOKIES
5.1 We or our authorised service providers and advertising
partners may from time to time use "cookies" or other features to
allow us or third parties to collect or share information that in connection
with your use of our Services or Platform. These features help us improve our
Platform and the Services we offer, help us offer new services and features,
and/or enable us and out advertising partners serve more relevant content to
you, including through remarketing. “Cookies” are identifiers that are stored
on your computer or device that record data about your computer or device and
how and when the Services or website are used or visited, by how many people
and other activity within our Platform. We may link cookie information to
personal data. Cookies also link to information regarding what items you have
selected for purchase and web pages you have viewed. This information is used
to keep track of your shopping cart, to deliver content specific to your
interests, to enable our third party advertising partners to serve
advertisements o sites across the internet and to conduct data analysis and to
monitor usage of the Services.
5.2 You may refuse the use of cookies by selecting the appropriate settings on your browser or device. However, please note that if you do this you may not be able to use the full functionality of our Site or the Services.
6. HOW DO WE USE THE INFORMATION YOU PROVIDE US?
6.1 We may collect, use, disclose and/or process your personal
data for one or more of the following purposes:
(a) to consider and/or process your application/transaction with
us or your transactions or communications with third parties via the Services;
(b) to manage, operate, provide and/or administer your use of
and/or access to our Services and our website, as well as your relationship and
user account with us;
(c) to manage, operate, administer and provide you with as well
as to facilitate the provision of our Services, including, without limitation,
remembering your preferences;
(d) to tailor your experience through the Services by displaying
content according to your interests and preferences, providing a faster method
for you to access your account and submit information to us and allowing us to
contact you, if necessary;
(e) to respond to, process, deal with or complete a transaction
and/or to fulfil your requests for certain products and services and notify you
of service issues and unusual account actions;
(f) to enforce our Terms of Service or any applicable end user
license agreements;
(g) to protect personal safety and the rights, property or
safety of others;
(h) for identification , verification, due diligence or know
your customer purposes
(i) to maintain and administer any software updates and/or other
updates and support that may be required from time to time to ensure the smooth
running of our Services;
(j) to deal with or facilitate customer service, carry out your
instructions, deal with or respond to any enquiries given by (or purported to
be given by) you or on your behalf;
(k) to contact you or communicate with you via voice call, text
message and/or fax message, email and/or postal mail or otherwise for the
purposes of administering and/or managing your relationship with us or your use
of our Services, such as but not limited to communicating administrative
information to you relating to our Services. You acknowledge and agree that
such communication by us could be by way of the mailing of correspondence,
documents or notices to you, which could involve disclosure of certain personal
data about you to bring about delivery of the same as well as on the external
cover of envelopes/mail packages;
(l) to allow other users to interact connect with you or
see some of your activities on the Platform, including to inform you when
another User has sent you a private message or posted a comment for you on
thePlatform or connected with you using the social features on the Platform;
(m) to conduct research, analysis and development activities
(including, but not limited to, data analytics, surveys, product and service
development and/or profiling), to analyse how you use our Services, to
recommend products and/or services relevant to your interest, to improve our
Services or products and/or to enhance your customer experience;
(n) to allow for audits and surveys to, among other things,
validate the size and composition of our target audience, and understand their
experience with bibiz’s Services;
(o) for marketing and advertising, and in this regard, to send
you by various mediums and modes of communication marketing and promotional
information and materials relating to products and/or services (including,
without limitation, products and/or services of third parties whom bibiz may
collaborate or tie up with) that bibiz (and/or its affiliates or related
corporations) may be selling, marketing or promoting, whether such products or
services exist now or are created in the future. You can unsubscribe from
receiving marketing information at any time by using the unsubscribe function
within the electronic marketing material. We may use your contact information
to send newsletters or marketing materials from us and from our related
companies;
(p) to respond to legal processes or to comply with or as
required by any applicable law, governmental or regulatory requirements of any
relevant jurisdiction, or where we have a good faith belied that such
disclosure is necessary including, without limitation, meeting the requirements
to make disclosure under the requirements of any law binding on bibiz or on its
related corporations or affiliates (including where applicable, the display of
your name, contact details and company details)
(q) To produce statistics and research for internal and
statutory reporting and/or record-keeping requirements;
(r) to carry out due diligence or other screening activities
(including, without limitation, background checks) in accordance with legal or
regulatory obligations or our risk management procedures that may be required
by law or that may have been put in place by us;
(s) To audit our Services or bibiz 's business;
(t) to prevent or investigate any actual or suspected violations
of our Terms of Service, fraud, unlawful activity, omission or misconduct,
whether relating to your use of our Services or any other matter arising from
your relationship with us,
(u) To respond to any threatened or actual claims asserted
against bibiz or other claim that any Content violates the rights of third
parties;
(v) To store, host, back up (whether for disaster recovery or
otherwise) of your personal data, whether within or outside of your
jurisdiction;
(w) to deal with and/or facilitate a business asset transaction
or a potential business asset transaction, where such transaction involves bibiz
as a participant or involves only a related corporation or affiliate of bibiz
as a participant or involves bibiz and/or any one or more of bibiz 's related
corporations or affiliates as participant(s), and there may be other third
party organisations who are participants in such transaction. A “business asset
transaction” refers to the purchase, sale, lease, merger, amalgamation or any
other acquisition, disposal or financing of an organisation or a portion of an
organisation or of any of the business or assets of an organisation; and/or
(x) Any other purposes which we notify you of at the time of
obtaining your consent.
(Collectively, the “Purposes”).
6.2 You acknowledge, consent and agree that bibiz may access,
preserve and disclose your Account information and Content if required to do so
by law or pursuant to an order of a court or by any governmental or regulatory
authority having jurisdiction over bibiz or in a good faith belief that such
access preservation or disclosure is reasonably necessary to: (a) comply with
legal process; (b) comply with a request from any governmental or regulatory
authority having jurisdiction over bibiz; (c) enforce the bibiz Terms of
Service or this Privacy Policy; (d) respond to any threatened or actual claims
asserted against bibiz or other claim that any Content violates the rights of
third parties; (e) respond to your requests for customer service; or (f) protect
the rights, property or personal safety of bibiz, its users and/or the public.
6.3 As the purposes for which we will/may collect, use, disclose or process your personal data depend on the circumstances at hand, such purpose may not appear above. However, we will notify you of such other purpose at the time of obtaining your consent, unless processing of the applicable data without your consent is permitted by the Privacy Laws.
7. HOW DOES BIBIZ PROTECT AND RETAIN CUSTOMER INFORMATION?
7.1 We implement a variety of security measures and strive to ensure the security of your personal data on our systems. User personal data is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems. However, there can inevitably be no guarantee of absolute security.
7.2 We will retain personal data in accordance with the Privacy Laws and/or other applicable laws. That is, we will destroy or anonymised your personal data as soon as it is reasonable to assume that (i) the purpose for which that personal data was collected is no longer being served by the retention of such personal data; and (ii) retention is no longer necessary for any legal or business purposes. If you cease using the Site, or your permission to use the Site and/or the Services is terminated or withdrawn, we may continue storing, using and/or disclosing your personal data in accordance with this Privacy Policy and our obligations under the Privacy Laws. Subject to applicable law, we may securely dispose of your personal data without prior notice to you.
8. DOES BIBIZ DISCLOSE THE INFORMATION IT COLLECTS FROM ITS
VISITORS TO OUTSIDE PARTIES?
8.1 In conducting our business, we will/may need to disclose
your personal data to our third party service providers, agents and/or our
affiliates or related corporations, and/or other third parties, whether sited
in Singapore or outside of Singapore, for one or more of the above-stated
Purposes. Such third party service providers, agents and/or affiliates or
related corporations and/or other third parties would be processing your
personal data either on our behalf or otherwise, for one or more of the
above-stated Purposes. Such third parties include, without limitation:
(a) Our subsidiaries, affiliates and related corporations;
(b) Buyers or sellers you have transacted with or interacted
with on the Platform or in connection with your use of the Services for the
above-stated Purposes
(c) Other users of our Platform for one or more of the
above-stated Purposes;
(d) Contractors, agents, service providers and other third
parties we use to support our business. These include but are not limited to
those parties which provide administrative or other services to us such as
mailing houses, logistics service providers, financial services providers,
advertising and marketing partners, telecommunication companies, information
technology companies and data centres;
(e) Governmental or regulatory authorities having jurisdiction
over bibiz or as otherwise permitted under Section 6.2;
(f) a buyer or other successor in the event of a merger,
divestiture, restructuring, reorganization, dissolution or other sale or
transfer of some or all of bibiz’s assets, whether as a going concern or as
part of bankruptcy, liquidation or similar proceeding, in which personal data
held by bibiz about our Service Users is among the assets transferred; or to a
counterparty in a business asset transaction that bibiz or any of its
affiliates or related corporations is involved in; and
(g) Third parties to whom disclosure by us is for one or more of
the Purposes and such third parties would in turn be collecting and processing
your personal data for one or more of the Purposes
8.2 We may share user information including statistical and
demographic information about our Users and information about their use of the
Services with advertising partners and third party suppliers of advertisements,
remarketing and/or other programming.
8.3 For the avoidance of doubt, in the event that Privacy Laws
or other applicable laws permit an organisation such as us to collect, use or
disclose your personal data without your consent, such permission granted by
the laws shall continue to apply. Consistent with the foregoing and subject to applicable
law, we may use your personal data for recognised legal grounds including to
comply with our legal obligations to perform our contract with you, to achieve
a legitimate interest and our reasons for using it outweigh any prejudice to
your data protection rights, or where necessary in connection with a legal
claim
8.4 Third parties may unlawfully intercept or access personal
data transmitted to or contained on the site, technologies may malfunction or
not work as anticipated, or someone might access, abuse or misuse information
through no fault of ours. We will nevertheless deploy reasonable security
arrangements to protect your personal data as required by the Privacy Laws;
however there can inevitably be no guarantee of absolute security such as but
not limited to when unauthorised disclosure arises from malicious and
sophisticated hacking by malcontents through no fault of ours.
8.5 bibiz allows you to share videos from YouTube in the bibiz
Livestream feature (“YouTube Content”). To facilitate this, bibiz uses
YouTube API Services made available by YouTube. By using sharing YouTube
Content, you hereby agree to be bound by the Google Privacy Policy (http://www.google.com/policies/privacy).
8.6 As set forth in bibiz’s Terms of Service, users in
possession of another User’s personal data through the use of the Services (the
“Receiving Party”) hereby agree that, they will (i) comply with all applicable
personal data protection laws with respect to any such data; (ii) allow the
User whose personal data the Receiving Party has collected (the “Disclosing
Party”) to remove his or her data so collected from the Receiving Party’s
database; and (iii) allow the Disclosing Party to review what information has
been collected about them by the Receiving Party, in each case of (ii) and
(iii) above, in compliance with and where required by applicable laws.
8.7 Notwithstanding anything set forth herein,
Sellers shall comply with all applicable Privacy Laws and, in respect of any
buyer’s personal data received from bibiz, (i) are not permitted to use such
buyer’s personal data except as reasonably necessary to respond to buyers’
enquiries and to carry out respond to, process, deal with or complete a
transaction without the buyers’ and bibiz’s prior written consent; (ii) should
refrain from contacting buyers using such information outside of the bibiz
platform; (iii) are not permitted to disclose such buyer’s personal data to any
unauthorized third parties without the buyer’s and bibiz’s prior written
consent; (iv) shall employ sufficient security measures to protect each bibiz
user’s personal data in their possession and to delete such data as soon as
reasonably possible upon completion of the transaction.
9. INFORMATION ON CHILDREN
The Services are not intended for children under the age of 13. We do not knowingly collect or maintain any personal data or non-personally-identifiable information from anyone under the age of 13 nor is any part of our Site or other Services directed to children under the age of 13. As a parent or legal guardian, please do not allow such children under your care to submit personal data to bibiz. In the event that personal data of a child under the age of 13 in your care is disclosed to bibiz, you hereby consent to the processing of the child’s personal data and accept and agree to be bound by this Policy on behalf of such child. We will close any accounts used exclusively by such children and will remove and/or delete any personal data we believe was submitted without parental consent by any child under the age of 13.
10.. INFORMATION COLLECTED BY THIRD PARTIES
10.1 Our Site uses Google Analytics, a web analytics service
provided by Google, Inc. ("Google"). Google Analytics uses cookies,
which are text files placed on your computer, to help the website analyse how
Users use the Site. The information generated by the cookie about your use of
the website (including your IP address) will be transmitted to and stored by
Google on servers in the United States. Google will use this information for
the purpose of evaluating your use of the website, compiling reports on website
activity for website operators and providing other services relating to website
activity and Internet usage. Google may also transfer this information to third
parties where required to do so by law, or where such third parties process the
information on Google's behalf. Google will not associate your IP address with
any other data held by Google.
10.2 We, and third parties, may from time to time make software applications downloads available for your use on or through the Services. These applications may separately access, and allow a third party to view, your identifiable information, such as your name, your user ID, your computer's IP Address or other information such as any cookies that you may previously have installed or that were installed for you by a third party software application or website. Additionally, these applications may ask you to provide additional information directly to third parties. Third party products or services provided through these applications are not owned or controlled by bibiz. You are encouraged to read the terms and other policies published by such third parties on their websites or otherwise.
11. DISCLAIMER REGARDING SECURITY AND THIRD PARTY SITES
11.1 WE DO NOT GUARANTEE THE SECURITY OF PERSONAL DATA AND/OR
OTHER INFORMATION THAT YOU PROVIDE ON THIRD PARTY SITES. We do implement a
variety of security measures to maintain the safety of your personal data that
is in our possession or under our control. Your personal data is contained
behind secured networks and is only accessible by a limited number of persons
who have special access rights to such systems, and are required to keep the
personal data confidential. When you place orders or access your personal data,
we offer the use of a secure server. All personal data or sensitive information
you supply is encrypted into our databases to be only accessed as stated above.
11.2In an attempt to provide you with increased value, we may
choose various third party websites to link to, and frame within, the Site. We
may also participate in co-branding and other relationships to offer e-commerce
and other services and features to our visitors. These linked sites have separate
and independent privacy policies as well as security arrangements. Even if the
third party is affiliated with us, we have no control over these linked sites,
each of which has separate privacy and data collection practices independent of
us. Data collected by our co-brand partners or third party web sites (even if
offered on or through our Site) may not be received by us.
11.3 We therefore have no responsibility or liability for the content, security arrangements (or lack thereof) and activities of these linked sites. These linked sites are only for your convenience and you therefore access them at your own risk. Nonetheless, we seek to protect the integrity of our Site and the links placed upon each of them and therefore welcome any feedback about these linked sites (including, without limitation, if a specific link does not work).
12. WILL BIBIZ TRANSFER YOUR INFORMATION OVERSEAS?
Your personal data and/or information may be transferred to, stored or processed outside of your country. In most cases, your personal data will be processed in Singapore, where our servers are located. bibiz will only transfer your information overseas in accordance with Privacy Laws.
13. HOW CAN YOUWITHDRAW CONSENT, REQUEST ACCESS TO OR CORRECT
INFORMATION YOU HAVE PROVIDED TO US?
13.1 Withdrawing Consent
13.1.1 You may withdraw your consent for the collection, use and/or disclosure of your personal data in our possession or under our control by sending an email to our Personal Data Protection Officer at the email address listed below in Section 19.2 and we will process such requests in accordance with this Privacy Policy and our obligations under the Privacy Laws and other applicable laws. However, your withdrawal of consent may mean that we will not be able to continue providing the Services to you and we may need to terminate your existing relationship and/or the contract you have with us.
13.1.2 Where you share YouTube Content, in addition to withdrawing your consent by emailing us pursuant to Section 18.1.1, you may also revoke bibiz’s access to your personal data via the Google security settings page at https://security.google.com/settings/security/permissions
13..1.3 Once we have your clear withdrawal instructions and verified your identity, we will process your request for withdrawal of consent, and will thereafter not collect, use and/or disclose your personal data in the manner stated in your request. If we are unable to verify your identity or understand your instructions, we will liaise with you to understand your request.
13.1.4 However, your withdrawal of consent could result in
certain legal consequences arising from such withdrawal. In this regard,
depending on the extent of your withdrawal of consent for us to process your
personal data, it may mean that we will not be able to continue providing the
Services to you, we may need to terminate your existing relationship and/or the
contract you have with us, etc., as the case may be, which we will inform you
of.
13.2 Requesting Access and/or Correction of Personal
Data
13.2.1 If you have an account with us, you may personally access
and/or correct your personal data currently in our possession or control
through the Account Settings page on the Site. If you do not have an account
with us, you may request to access and/or correct your personal data currently
in our possession or control by submitting a written request to us. We will
need enough information from you in order to ascertain your identity as well as
the nature of your request so as to be able to deal with your request. Hence,
please submit your written request by sending an email to our Personal Data
Protection Officer at the email address listed below in Section 19.2
13.2.2 For a request to access personal data, once we have
sufficient information from you to deal with the request, we will seek to
provide you with the relevant personal data within 30 days (or, if you are
resident in Malaysia, 21 days). Where we are unable to respond to you within
the said 30 days (or, if you are resident in Malaysia, 21 days), we will notify
you of the soonest possible time within which we can provide you with the
information requested. Note that Privacy Laws may exempt certain types of
personal data from being subject to your access request.
13.2.3 For a request to correct personal data, once we have
sufficient information from you to deal with the request, we will:
(a) Correct your personal data within 30 days (or, if you are
resident in Malaysia, 21 days). Where we are unable to do so within the said
period, we will notify you of the soonest practicable time within which we can
make the correction. Note that Privacy Laws may exempt certain types of
personal data from being subject to your correction request as well as provides
for situation(s) when correction need not be made by us despite your request;
and
(b) We will send the corrected personal data to every other
organisation to which the personal data was disclosed by us within a year
before the date the correction was made, unless that other organisation does
not need the corrected personal data for any legal or business purpose.
13.2.4 Notwithstanding sub-paragraph (b) immediately above, we
may, if you so request, send the corrected personal data only to specific
organisations to which the personal data was disclosed by us within a year
before the date the correction was made.
13.2.5 We will/may also be charging you a reasonable fee for the
handling and processing of your requests to access your personal data. If we so
choose to charge, we will provide you with a written estimate of the fee we
will be charging. Please note that we are not required to respond to or deal
with your access request unless you have agreed to pay the fee.
13.2.6 We reserve the right to refuse to correct your personal data in accordance with the provisions as set out in Privacy Laws, where they require and/or entitle an organisation to refuse to correct personal data in stated circumstances.
14. QUESTIONS, CONCERNS OR COMPLAINTS? CONTACT US
14.1 If you have any questions or concerns about our privacy
practices or your dealings with the Services, please do not hesitate to
contact: help@support. bibiz.com.my
14.2 If you have any complaint or grievance regarding how we are
handling your personal data or about how we are complying with Privacy Laws, we
welcome you to contact us with your complaint or grievance.
Please contact us through email with your complaint or
grievance:
E-mail: dpo.my@bibiz.com and Attention it to the "Personal
Data Protection Officer".
Please send all legal notices to legal.my@bibiz.com and Attention it to the “General
Counsel”.
14.3 Where it is an email or a letter through which you are
submitting a complaint, your indication at the subject header that it is a
Privacy Law complaint would assist us in attending to your complaint speedily
by passing it on to the relevant staff in our organisation to handle. For
example, you could insert the subject header as “Privacy Complaint”.
We will certainly strive to deal with any complaint or grievance that you may have fairly and as soon as possible.
15. TERMS AND CONDITIONS
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Last updated: 19 AUGUST 2021