1.1 Bibiz Venture (“Company” or “we” or “us”) welcomes you as a Seller (as defined in the Terms of Services) on our website, http://www.bibiz.my (the “Website”). Your use of the Website and specific tools for sellers is governed by the following Seller Agreement.
1.2 The Company provides e-commerce facilities and services via the Website enabling the sale and purchase of Products between Members of the Website and includes Services.
1.3 By accessing, browsing and/or using the Website and accessing the tools provided for Sellers, you are deemed to have irrevocably and unconditionally agreed to this Seller Agreement. Please refrain from selling on the Website if you do not agree to any of the terms in this Seller Agreement.
1.4 The provisions below set out your rights and obligations as a Seller on the Website. You may view a copy of this Seller Agreement through the link set out on the main page of the Website. This Seller Agreement is to be read together with our Terms of Services and other Company Policies and collectively represent a legally binding agreement between you and the Company.
1.5 The Company shall be entitled at any time and from time to time, to modify, amend or change this Seller Agreement as appropriate and at our sole and absolute discretion. In such instance, the Company shall notify you of such amendments or changes (including the effective date for the same). As such, it is your responsibility to regularly visit the Website, view this Seller Agreement and other Policies, and keep yourself updated on any changes made to the same.
1.6 Please do not sell on the Website if you are not agreeable to any amendments or modifications of this Seller Agreement. You agree to sell on the Website at your own risk, and your use of the Website and tools for Sellers following any amendment or modification of the Seller Agreement constitutes your agreement and acceptance to be bound by the same.
1.7 We do not take any responsibility or agree to indemnify you for losses you suffer arising from the modified Seller Agreement or your own failure to keep yourself updated on the modifications to Seller Agreement, and you irrevocably agree to hold us harmless or indemnify us from any losses that you may suffer therefrom.
2. SELLER REQUIREMENTS
2.1 The applicant shall be deemed to have become the Member as of the date on which the Company's consent to such person becoming Member is posted on the relevant Service page or such consent has been received by the applicant by email or any other means determined by the Company.
2.2 You must be 18 years old and above, and must be able to form legally binding contracts to be a Seller on the Website.
2.3 To become a seller, you must submit the following documents :
1. For an Individual Seller, a copy of your Identity Card (MyKad);
2. For a Business Seller, a copy of the necessary business licenses or company documents, ie, copy of Identity Card and Business Registration / Form 9 (for Sole Propreitorship) and copy of Identity Card, Form 44 & 49 (for Sdn Bhd) ;
3. your current and up-to-date contact information including but not limited to your email address, mobile phone number, fixed landline number and residential or an office address (as the case may be);
4. your bank account information together with documents (the top side of your Bank Statement, as required by the Company, evidencing that the bank account is owned by and in the name of you or your company or business; and
5. such other information that the Company deems necessary from time to time.
3. USE OF THE SITE
3.1 In using the Website, you are responsible for maintaining the confidentiality of your account and password, and for restricting unauthorized access to your account. You hereby agree to accept responsibility for all activities that occur under your account.
3.2 As a Seller, you will not:
1. post or list inappropriate content or Products on the Website;
2. violate any laws, third party rights, or Company policies including but not limited to policies relating to prohibited items as set out in our Prohibted & Restricted Item Policy;
3. manipulate the price of any Product or interfere with another Seller’s listings;
4. take any action that may undermine the feedback or ratings systems;
5. transfer your account to another party without the Company's consent;
6. copy, modify, or distribute the contents from the Website and the Company's Intellectual Property Rights or involving any third party;
7. use existing Member’s accounts or create new Member accounts in order to circumvent or avoid, buying or selling limits, and other restrictions by the Company.
4. SELLER RESTRICTIONS & RESPONSIBILITIES
4.1 Sellers cannot list or sell items that: infringe upon intellectual property rights or are illegal, fake, counterfeit, or stolen. Items listed for sale must be listed on the correct item page and an accurate description of the products must be given. The accounts of sellers may be limited in a matter that allows them to make a certain amount of transactions within a given time at the sole discretion of Bibiz. Transactions must take place between two different individuals, organizations or entities. Bibiz reserves the right to refuse service to anyone at any time for any reason.
4.2 Bibiz will determines which products to offer for sale in the marketplace. Products may be added or removed at any time without notice. Changes to the item detail pages of a product can also take place without notice. The way listings appear in the marketplace may change without notice to users of the marketplace.
4.3 Seller are required to upload the product themselves with the details of the product in detail and accurate, such as Category, Price, Stock, Brand, Variation (set color/size/price) , Variation Weight, Shipping Fee and Days to ship.
4.4 By using the site, seller has agreed to use the Shipping Company selected by Bibiz, i.e Poslaju Malaysia / J & T Express and Nationwide Express.
4.5 By listing an item in Bibiz, Seller has agreed to subsidized RM2.00 of the shipping fee for the 1st Kg. For instance, Shipping Fee for the 1st kg is RM7.50, seller will bear RM2.00 of the shipping fee and buyer will bear RM5.50 of the shipping fee. By using the site, you authorize Bibiz to deduct the subsidized shipping fee from the proceed of your earnings and to credit the balance of your earnings into your bank account
4.6 Seller have to create a good customers experience by being attentive and responsive to your buyer’s needs. Please response to customer’s enquiries/chat within 24 hours.
4.7 Keep your selling stock clean by maintaining a sufficient stocks and ship the item on time to buyer. Once we notify seller via email/text/or verification through the site, of the item purchased by a buyer, the seller must then shipped the purchased item within 48 hours from the purchased date/time. Kindly update your status from preparing for shipment to shipped and update us the tracking number. Do not contact customers directly unless replying to a question, alerting them of an order status update, or responding to a complaint.
4.8 Sellers are required to sell items at the price they listed to customers that meet the seller’s terms. By listing an item in our marketplace you agree that you have the right to sell the item, the item is in your possession and that your description provided in your listing is complete and accurate.
4.9 Sellers are to make sure that item listed in Health and Beauty/Cosmetics/Food & Supplements Categories are approved by KKM.
5. PRODUCT LISTING
5.1 The seller is fully responsible for the Listing. By Listing on the website of bibiz.my, the seller warrants that:
a. Seller is the valid owner of Products listed.
b. Seller has the right to sell the Products online in Malaysia.
c. The products conform to all applicable laws regulations in Malaysia.
d. The products strictly conform to the specifications, drawings, performance criteria other descriptions referred to/or proved on the website by Seller.
e. Products are free from defects in terms of materials, performance, operation & workmanship.
f. No misleading information is included on the website.
g. No illegal or offensive content is inserted on the Website.
5.2 Without limiting the foregoing, you may not list on our site or sell any item by using bibiz with;
a. Cosmetics endangering the safety or health of the customer.
c. Firearms or any hazardous weapons.
d. Black-market Items.
e. Stolen goods.
f. Goods that were imported illegally.
g. Illegal items.
5.3 Please also checked our Prohibted & Restricted Item Policy, before listing your products in Bibiz.
6. MARKETPLACE FEES/COMMISSION
6.1 There are no listing fees and no commission. Unless otherwise stated, Bibiz does not charge Users for the use of the Site.
6.2 Transaction Fee or Payment Gateway Fee is the fee that applied by the transaction processor to cover the costs of receiving and processing the transaction. It is payment for the use of the infrastructure to receive payment information, request authorization from the customer’s bank, transmit the authorization information to the merchant and to facilitate payment of the merchant.
Therefore, for all item purchased by the buyer in Bibiz, using the online payment gateway, such as Credit Card/Debit Card/Online Transfer, will be charged 2.8% by the Payment Gateway Company (EGHL) and the seller will have to bear this transaction fee. For instance, the cost of an item purchased by a buyer is RM50.00 and the shipping fee is RM5.50 and total payment made using credit card/debit card/online payment is RM55.50. The transaction fee charged for this transaction is RM55.50 x 2.8% = RM1.55. By listing an item for sale on the Site, you authorize Bibiz to deduct the transaction fee/payment gateway fee from the proceed of your earnings and to credit the balance of your earnings into your bank account
7. SHIPPING EXPECTATIONS
7.1 All orders should be shipped to customers within 48hrs. All orders must reach the Buyer within the quoted time frame of 5 business days in West Malaysia and 8 business days for Sabah and Sarawak (standard shipping). Failure to provide shipment notification within 4 days may cause your transaction and any associated payment to be cancelled at our sole discretion. Please carefully read our Shipping Terms. As part of the Seller Agreement you are contracted to adhere to, it is your responsibility to deliver the items contained within an order to the Buyer and you waive your ability to win any disputes if the customer claim that the package did not arrive due to failure of the seller to update the status of the shipment or tracking number in the website, should they choose not to follow the Shipping Terms/Guidelines.
8. PAID ADVERTISING
8.1 Bibiz will be launching advertising services (hereinafter referred to as "Paid Advertising") on its Paid Advertising Site on an ongoing basis. Sellers may purchase the Paid Advertising services. Bibiz provides the Paid Advertising services in accordance with the Terms of Service and any explanatory materials published on this Site, the Paid Advertising Site or otherwise communicated to Sellers in writing (hereinafter referred to as the "Paid Advertising Rules"). Sellers who purchase Paid Advertising services agree to be bound by the Paid Advertising Rules.
8.2 In order to purchase Paid Advertising services, you must be an eligible Seller under the Paid Advertising Rules. At the time when you purchase and pay for the Paid Advertising Services, your Account must not be suspended.
8.3 You may purchase Paid Advertising services by emailing us at email@example.com , or visit our office directly.
8.4 The goods you list on the Site must comply with all relevant laws and regulations, the Paid Advertising Rules, these Terms of Service and the Prohibited and Restricted Items Policy. You understand and agree that Bibiz has the right to immediately remove any listing which violates any of the foregoing and any Paid Advertising fees that you have paid for and will not be refunded.
8.5 You understand and agree that Bibiz does not warrant or guarantee any increase in viewership or sales of your items as a result of the Paid Advertising services.
By signing up as a seller and/or listing your products in Bibiz you are agreeing to be bound by the above terms and conditions (“Seller Agreement). If you have questions in regards of the above, kindly contact us at firstname.lastname@example.org.